Return & Refunds
At Leocadia Lens, we strive to provide high-quality photography equipment, cameras, and camera lenses. If you are not satisfied with your purchase, please review our Refunds and Return Policy below.
1. Returns Eligibility
You may return eligible items under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- The return request must be made within 7 days from the delivery date.
- Items that are damaged, used, or missing parts due to customer negligence are not eligible for return.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact Us at [[email protected]] within 7 days of receiving the item with your order details.
- Our team will review your request and provide return instructions.
- Securely pack the item and return it as per the provided instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
3. Refund Process
- If your return is approved, a refund will be processed within 5-7 business days after we receive and inspect the item.
- Refunds will be issued in the form of cash.
- Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving the item.
5. Non-Returnable Items
The following items cannot be returned:
- Custom or special-order products.
- Items that have been used, damaged by the customer, or modified.
- Clearance or final sale items.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact us at [email protected].
